Crusino Privacy Policy

At Crusino, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you play at Crusino casino online, visit www.crusino.com, or use any of our related services. By registering an account or using Crusino casino, you agree to the practices described in this policy. If you do not agree with how we handle your data, we ask that you refrain from using our platform.

Information We Collect

When you create an account with Crusino or use casino Crusino services, we collect several categories of information necessary to provide you with a safe and personalized gaming experience. We gather this data directly from you, automatically through your use of our platform, and occasionally from third parties such as payment providers or identity verification services.

• We collect your registration data, including your full name, date of birth, email address, phone number, and residential address, when you sign up for a Crusino casino login.
• We record your payment and transaction details, including deposit and withdrawal history, chosen payment methods, and currency preferences (EUR, USD, CAD, AUD, NOK, NZD, JPY, BRL, and supported cryptocurrencies such as BTC, ETH, LTC, BCH, DOG, and USDT).
• We track your gaming activity, including which Crusino casino games and slots you play, session duration, betting patterns, and bonus usage, to improve our services and detect problem gambling behaviour.
• We collect technical data such as your IP address, browser type, device information, and operating system when you access Crusino online or our mobile platform.
• We may collect communication records when you contact our customer support team via email or LiveChat.
• We collect identity verification documents, such as government-issued ID, proof of address, and payment method verification, to comply with anti-money laundering regulations.

How We Use Your Information

We use the information we collect for several important purposes related to operating Crusino casino online responsibly and securely. Our primary goal is to provide you with a smooth, safe, and personalized experience whenever you play at Crusino.

• We use your data to verify your identity, age, and eligibility to play, ensuring compliance with our licensing obligations under our Curacao license.
• We process your payment information to facilitate deposits and withdrawals, including applying minimum deposit and withdrawal thresholds of 20 EUR or equivalent.
• We use your gaming history to manage our loyalty program, calculate Comppoints, and determine eligibility for free spins, cashback, and other promotional rewards such as the Crusino casino bonus offers and Crusino casino no deposit bonus codes when applicable.
• We use your contact details to send you important account notifications, security alerts, and, where you have opted in, marketing communications about new promotions and Crusino casino free spins offers.
• We analyse aggregated data to improve our website performance, game selection, and overall user experience across our casino Crusino platform.
• We use your information to detect and prevent fraud, money laundering, and other illegal activities.
• We may use your data to enforce our Terms and Conditions and resolve disputes regarding withdrawal limits, bonus terms, or account activity.

Legal Basis for Processing

We process your personal data based on several legal grounds, depending on the jurisdiction in which you reside. We process data where it is necessary to perform our contractual obligations to you as a registered player, where we have a legitimate business interest in improving our services, where we are required to comply with legal and regulatory obligations, and where you have provided explicit consent, such as for marketing communications.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with select partners to operate Crusino casino effectively and lawfully.

• We share data with payment processors, including providers of MasterCard, Visa, Skrill, Neteller, EcoPayZ, MiFinity, Paysafecard, and CoinsPaid, to process your transactions securely.
• We share information with identity verification and fraud prevention services to confirm your identity and protect against unauthorized account access.
• We disclose data to regulatory authorities and licensing bodies when legally required to do so.
• We may share information with our game providers, including BGaming, NetEnt, Pragmatic Play, Evolution, and other partners listed in our game library, on an aggregated or anonymized basis to improve game performance.
• We may disclose your data to law enforcement agencies if required by applicable law or in connection with suspected fraudulent activity.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience when you visit Crusino online. Cookies help us remember your preferences, keep you logged in, and understand how you interact with our casino games, slots, and live dealer tables. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our website.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with legal, accounting, and regulatory requirements. Following account closure, we may retain certain records, such as transaction history and identity verification documents, for a period required by anti-money laundering laws before secure deletion.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to honouring these rights wherever applicable.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of data processing, including marketing communications.
• You have the right to withdraw consent at any time where processing is based on consent.
• You have the right to lodge a complaint with a relevant data protection authority.

To exercise any of these rights, you can contact our support team at support@crusino.com, and we will respond to your request within a reasonable timeframe.

Data Security

We implement industry-standard technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We use encryption technologies to secure sensitive information, including payment details and identity documents, whenever you use Crusino casino login or complete transactions on our platform. Despite our best efforts, no method of transmission over the internet is completely secure, and we encourage you to also take steps to protect your own account, such as using a strong password.

International Data Transfers

As we serve players across multiple regions, including Australia, New Zealand, Canada, Ireland, Germany, Austria, Norway, Slovenia, Finland, the United Arab Emirates, and Kuwait, your data may be transferred and processed in countries outside your country of residence. We take appropriate measures to ensure that any international data transfer complies with applicable data protection laws.

Children's Privacy

Crusino casino is strictly intended for individuals who are of legal gambling age in their jurisdiction, and we do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from an underage individual, we will take immediate steps to delete such information and close the associated account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of Crusino casino after any changes take effect constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to our support team through LiveChat, available 24/7, or by emailing support@crusino.com. We are here to assist you and ensure your experience at Crusino remains safe, transparent, and secure.